there is a lot we have to tell you. So yes, it may be a lot of boring legal
jargon but we have to tell you anyway. Dull? Perhaps. But very serious indeed.
Do feel free to contact us if you have any questions.

Accessing our site


What’s in these

This acceptable use
policy sets out the content standards that apply when you upload content to our
site, make contact with other users on our site, link to our site, or interact
with our site in any other way,

Who we are and how
to contact us

is a site operated by InHouse World Limited (“We”, “Our” or “Us”). We
are registered in England and Wales under company number 09511392 and have our
registered office at 7 Henrietta Street, London, WC2E 8PS.  

We are a limited

To contact us, please
email book@conciergeoffers.com

By using our site
you accept these terms

By using our site,
you confirm that you accept these terms of use and that you agree to comply
with them.

If you do not
agree to these terms, you must not use our site.

We recommend that
you print a copy of these terms for future reference.

There are other
terms that may apply to you

Our terms of
website use also apply to your use of our site.

We may make
changes to the terms of this policy

We amend these
terms from time to time. Every time you wish to use our site, please check
these terms to ensure you understand the terms that apply at that time. These
terms were most recently updated on 2nd July 2019 when we launched
the website. 

Prohibited uses

You may use our
site only for lawful purposes.  You may not use our site:

·             In
any way that breaches any applicable local, national or international law or

·             In
any way that is unlawful or fraudulent, or has any unlawful or fraudulent
purpose or effect.

·             For
the purpose of harming or attempting to harm minors in any way.

·             To
send, knowingly receive, upload, download, use or re-use any material which
does not comply with our content standards www.cityinsideout.com

·             To
transmit, or procure the sending of, any unsolicited or unauthorised
advertising or promotional material or any other form of similar solicitation

·             To
knowingly transmit any data, send or upload any material that contains viruses,
Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any
other harmful programs or similar computer code designed to adversely affect
the operation of any computer software or hardware.

You also agree:

·             Not
to reproduce, duplicate, copy or re-sell any part of our site in contravention
of the provisions of our terms of website use www.conciergeoffers.com

·             Not
to access without authority, interfere with, damage or disrupt:

o  any part of our site;

o  any equipment or network on which our site is stored;

o  any software used in the provision of our site; or

o  any equipment or network or software owned or used by any
third party.


We may from time
to time provide interactive services on our site, including, without

·             Chat

·             Bulletin


Where we do
provide any interactive service, we will provide clear information to you about
the kind of service offered, if it is moderated and what form of moderation is
used (including whether it is human or technical).

We will do our
best to assess any possible risks for users (and in particular, for children)
from third parties when they use any interactive service provided on our site,
and we will decide in each case whether it is appropriate to use moderation of
the relevant service (including what kind of moderation to use) in the light of
those risks. However, we are under no obligation to oversee, monitor or
moderate any interactive service we provide on our site, and we expressly
exclude our liability for any loss or damage arising from the use of any
interactive service by a user in contravention of our content standards,
whether the service is moderated or not.

The use of any of
our interactive services by a minor is subject to the consent of their parent
or guardian. We advise parents who permit their children to use an interactive
service that it is important that they communicate with their children about
their safety online, as moderation is not fool proof. Minors who are using any
interactive service should be made aware of the potential risks to them.

Where we do
moderate an interactive service, we will normally provide you with a means of contacting
the moderator, should a concern or difficulty arise.

Content standards

These content
standards apply to any and all material which you contribute to our site
(Contribution), and to any interactive services associated with it.

The Content Standards
must be complied with in spirit as well as to the letter. The standards apply
to each part of any Contribution as well as to its whole.

We will determine,
with our discretion, whether a Contribution breaches the Content Standards.

A Contribution

·             Be
accurate (where it states facts).

·             Be
genuinely held (where it states opinions).

·             Comply
with the law applicable in England and Wales and in any country from which it
is posted.

A Contribution
must not:

·             Be
defamatory of any person.

·             Be
obscene, offensive, hateful or inflammatory.

·             Promote
sexually explicit material.

·             Promote

·             Promote
discrimination based on race, sex, religion, nationality, disability, sexual
orientation or age.

·             Infringe
any copyright, database right or trade mark of any other person.

·             Be
likely to deceive any person.

·             Breach
any legal duty owed to a third party, such as a contractual duty or a duty of

·             Promote
any illegal activity.

·             Be
in contempt of court.

·             Be
threatening, abuse or invade another’s privacy, or cause annoyance,
inconvenience or needless anxiety.

·             Be
likely to harass, upset, embarrass, alarm or annoy any other person.

·             Impersonate
any person, or misrepresent your identity or affiliation with any person.

·             Give
the impression that the Contribution emanates from us, if this is not the case.

·             Advocate,
promote, incite any party to commit, or assist any unlawful or criminal act
such as (by way of example only) copyright infringement or computer misuse.

·             Contain
a statement which you know or believe, or have reasonable grounds for
believing, that members of the public to whom the statement is, or is to be,
published are likely to understand as a direct or indirect encouragement or
other inducement to the commission, preparation or instigation of acts of

·             Contain
any advertising or promote any services or web links to other sites.

Breach of this

When we consider
that a breach of this acceptable use policy has occurred, we may take such
action as we deem appropriate.

Failure to comply
with this acceptable use policy constitutes a material breach of the terms of
use www.cityinsideout.com upon which you are permitted to use our site, and may
result in our taking all or any of the following actions:

·             Immediate,
temporary or permanent withdrawal of your right to use our site.

·             Immediate,
temporary or permanent removal of any Contribution uploaded by you to our site.

·             Issue
of a warning to you.

·             Legal
proceedings against you for reimbursement of all costs on an indemnity basis
(including, but not limited to, reasonable administrative and legal costs)
resulting from the breach.

·             Further
legal action against you.

·             Disclosure
of such information to law enforcement authorities as we reasonably feel is
necessary or as required by law.

We exclude our
liability for all action we may take in response to breaches of this acceptable
use policy. The actions we may take are not limited to those described above,
and we may take any other action we reasonably deem appropriate.

Which country’s
laws apply to any disputes?

If you are a
consumer, please note that the terms of this policy, its subject matter and its
formation are governed by English law. You and we both agree that the courts of
England and Wales will have exclusive jurisdiction except that if you are a
resident of Northern Ireland you may also bring proceedings in Northern
Ireland, and if you are resident of Scotland, you may also bring proceedings in

If you are a
business, the terms of this policy, its subject matter and its formation (and
any non-contractual disputes or claims) are governed by English law. We both
agree to the exclusive jurisdiction of the courts of England and Wales.

Cookies Policy

respects your privacy, please read our Cookies Policy below.

What is a cookie?

A cookie is a
text-only file that is placed on your computer via the Internet to recognise
when you’re visiting a particular website. They’re widely used in order to make
websites work more efficiently, as well as to provide information to the owners
of the site.

Why do we use them?

Cookies allow us
to monitor the number of people visiting our site and to store their
preferences to enhance the user experience of our website. We identify when you
arrive on our site so that we can provide our cookies acceptance bar. By using
our website, you accept our cookies policy.

We use Google
Analytics to better understand how users navigate around our website.
Information is completely anonymous, and we have no access to information
regarding individual users. Data gathered includes how users arrive on our
website, how they navigate between pages and what device they are using.

If you would like
to query our Cookies Policy please contact us at: 


Privacy & Data Protection

We are committed to protecting
and respecting your privacy.

This policy (together with our
terms of use www.conciergeoffers.com and any other documents referred to on it)
sets out the basis on which any personal data we collect from you, or that you
provide to us, will be processed by us.  Please read the following
carefully to understand our views and practices regarding your personal data
and how we will treat it. By visiting www.conciergeoffers.com you are accepting
and consenting to the practices described in this policy. 

For the purpose of the Data
Protection Act 1998 (the Act), the data controller is InHouse World
Limited of 7 Henrietta Street, London, WC2E 8PS. 

Information we collect from

We will collect and process
the following data about you:

·             Information
you give us. This is information about you that you give us by filling in forms
on our site www.conciergeoffers.com (our site) or by corresponding with us by
phone, e-mail or otherwise. It includes information you provide when you
register to use our site, subscribe to our service, search for a product or
service, place an order on our site, participate in discussion boards or other
social media functions on our site, enter a competition, promotion or survey]
and when you report a problem with our site. The information you give us may
include your name, address, e-mail address and phone number, financial and
credit card information, personal description and photograph. 

·             Information
we collect about you. With regard to each of your visits to our site we will
automatically collect the following information:

o  technical
information, including, the Internet protocol (IP) address used to connect your
computer to the Internet, your login information, browser type and version,
time zone setting, browser plug-in types and versions, operating system and

o  information
about your visit, including the full Uniform Resource Locators (URL),
clickstream to, through and from our site (including date and time), products
you viewed or searched for’ page response times, download errors, length of
visits to certain pages, page interaction information (such as scrolling,
clicks, and mouse-overs), methods used to browse away from the page, and any
phone number used to call our customer service number. 

·             Information
we receive from other sources. This is information we receive about you if you
use any of the other websites we operate or the other services we provide. In
this case we will have informed you when we collected that data if we intend to
share those data internally and combine it with data collected on this site. We
will also have told you for what purpose we will share and combine your data.
We are working closely with third parties (including, for example, business
partners, sub-contractors in technical, payment and delivery services,
advertising networks, analytics providers, search information providers, credit
reference agencies). We will notify you when we receive information about you
from them and the purposes for which we intend to use that information.


Our website uses cookies to
distinguish you from other users of our website. This helps us to provide you
with a good experience when you browse our website and allows us to improve our
site. For detailed information on the cookies we use and the purposes for which
we use them please email book@conciergeoffers.com.

Uses made of the information

We use information held about
you in the following ways:

·             Information
you give to us. We will use this information:

o  to
carry out our obligations arising from any contracts entered into between you
and us and to provide you with the information, products and services that you
request from us;

o  to
provide you with information about other goods and services we offer that are
similar to those that you have already purchased or enquired about;

o  to
provide you, or permit selected third parties to provide you, with information
about goods or services we feel may interest you. If you are an existing
customer, we will contact you by electronic means (e-mail, SMS or other) or
telephone with information about goods and services similar to those which were
the subject of a previous sale or negotiations of a sale to you. If you are a
new customer, and where we permit selected third parties to use your data, we
(or they) will contact you by only if you have consented to this. If you do not
want us to use your data in this way, or to pass your details on to third
parties for marketing purposes, please let us know.

o  to
notify you about changes to our service;

o  to
ensure that content from our site is presented in the most effective manner for
you and for your computer. 

·             Information
we collect about you. We will use this information:

o  to
administer our site and for internal operations, including troubleshooting,
data analysis, testing, research, statistical and survey purposes;

o  to
improve our site to ensure that content is presented in the most effective
manner for you and for your computer; 

o  to
allow you to participate in interactive features of our service, when you
choose to do so;

o  as
part of our efforts to keep our site safe and secure;

o  to
measure or understand the effectiveness of advertising we serve to you and
others, and to deliver relevant advertising to you;

o  to
make suggestions and recommendations to you and other users of our site about
goods or services that may interest you or them.

·             Information
we receive from other sources. We will combine this information with
information you give to us and information we collect about you. We will use
this information and the combined information for the purposes set out above
(depending on the types of information we receive).

Disclosure of your information

You agree that we have the
right to share your personal information with:

·             Any
member of our group, which means our subsidiaries, our ultimate holding company
and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

·             Selected
third parties including:

o  business
partners, suppliers and sub-contractors for the performance of any contract we
enter into with them or you;

o  advertisers
and advertising networks that require the data to select and serve relevant
adverts to you and others.  We do not disclose information about
identifiable individuals to our advertisers, but we will provide them with aggregate
information about our users (for example, we may inform them that 500 men aged
under 30 have clicked on their advertisement on any given day). We may also use
such aggregate information to help advertisers reach the kind of audience they
want to target (for example, women in SW1). We may make use of the personal
data we have collected from you to enable us to comply with our advertisers’
wishes by displaying their advertisement to that target audience;

o  analytics
and search engine providers that assist us in the improvement and optimisation
of our site;

o  credit
reference agencies for the purpose of assessing your credit score where this is
a condition of us entering into a contract with you.

We will disclose your personal
information to third parties:

·             In
the event that we sell or buy any business or assets, in which case we will
disclose your personal data to the prospective seller or buyer of such business
or assets.

·             If
InHouse World Limited or substantially all of its assets are acquired by a
third party, in which case personal data held by it about its customers will be
one of the transferred assets.

·             If
we are under a duty to disclose or share your personal data in order to comply
with any legal obligation, or in order to enforce or apply our terms and
conditions of supply; or to protect the rights, property, or safety of InHouse
World Limited, our customers, or others. This includes exchanging information
with other companies and organisations for the purposes of fraud protection and
credit risk reduction.

Where we store your personal

The data that we collect from
you will be transferred to, and stored at, a destination outside the European
Economic Area (“EEA”). It will also be processed by staff operating
outside the EEA who work for us or for one of our suppliers. This includes
staff engaged in, among other things, the fulfilment of your order, the
processing of your payment details and the provision of support services. By
submitting your personal data, you agree to this transfer, storing or
processing. We will take all steps reasonably necessary to ensure that your
data is treated securely and in accordance with this privacy policy.

All information you provide to
us is stored on our secure servers. Any payment transactions will be encrypted
using SSL technology. Where we have given you (or where you have chosen) a
password which enables you to access certain parts of our site, you are
responsible for keeping this password confidential. We ask you not to share a
password with anyone.

Unfortunately, the
transmission of information via the internet is not completely secure. Although
we will do our best to protect your personal data, we cannot guarantee the
security of your data transmitted to our site; any transmission is at your own
risk. Once we have received your information, we will use strict procedures and
security features to try to prevent unauthorised access.

Your rights

You have the right to ask us
not to process your personal data for marketing purposes. We will usually
inform you (before collecting your data) if we intend to use your data for such
purposes or if we intend to disclose your information to any third party for
such purposes. You can exercise your right to prevent such processing by
checking certain boxes on the forms we use to collect your data. You can
also exercise the right at any time by contacting us at book@conciergeoffers.com

Our site may, from time to
time, contain links to and from the websites of our partner networks,
advertisers and affiliates.  If you follow a link to any of these
websites, please note that these websites have their own privacy policies and
that we do not accept any responsibility or liability for these
policies.  Please check these policies before you submit any personal
data to these websites.

Access to information

The Act gives you the right to
access information held about you. Your right of access can be exercised in
accordance with the Act. Any access request will be subject to a fee of £10 to
meet our costs in providing you with details of the information we hold about

Changes to our privacy policy

Any changes we make to our
privacy policy in the future will be posted on this page and, where
appropriate, notified to you by e-mail. Please check back frequently to see any
updates or changes to our privacy policy.


Questions, comments and
requests regarding this privacy policy are welcomed and should be addressed
to book@conciergeoffers.com.

Refund and Cancellation Policy

Flight Tickets

Cancellations/amendments made
by the airlines or us: In the unlikely event that the we or the airlines,
for any reason, cancels or amends your booking, then we will contact you as
soon as possible using the contact details provided by you during the booking
process. If the airline is unable to fulfil your booking or provide you with an
alternative then your booking will be cancelled with a full refund.

Cancellations/amendments made
by you: It is your responsibility to check the details of your booking
before confirming it. If you wish to cancel or amend your ticket then your
request will be subject to the airline’s fare rules. The airline may charge an
administrative fee for any change you make after confirming your booking. Please
remember that any booking fees and credit card charges that may have been made
are usually non-refundable depending on the airline. It is your responsibility
to make sure you reach the correct airport and terminal at the right time. Make
sure you leave sufficient time prior to your departure to check-in and clear
security, as we will not be responsible for any loss or delay caused by you.


Cancellations by you: It
is your responsibility to check the details of your booking before confirming
it. If you have made a mistake, it cannot always be rectified. If you wish to
cancel the accommodation booking for any reason, we will deal with the
cancellation on behalf of the accommodation provider. Your eligibility for a
refund or any other compensation sought will be subject to any cancellation
policy applied by the accommodation provider. Where it may be authorised we
will pass any refund or compensation that we receive on to you.

Cancellations by the accommodation provider or us: In the unlikely event,
that we or the accommodation provider, for any reason, cancels your booking
then we will contact you as soon as possible using the contact details you
provided during the time of the booking. If the accommodation provider is
unable to fulfil your booking or provide you with an alternative then your
booking will be cancelled with a full refund. In these circumstances, if you
wish, we can assist you with making a new booking with an alternative provider.
Amendments/Rescheduling: If you wish to amend or reschedule your booking
then please revert to the confirmation email.

Tourist attractions,
entertainment shows, sport tickets

Cancellations or amendments
made by you: It is your responsibility to make sure you have provided the
correct details before confirming your booking. If you have made a mistake then
it cannot be rectified after the booking has been confirmed. Most suppliers do
not generally permit change or allow refunds to be made.
Cancellations made by the event providers: If an event is cancelled you
will be offered a refund of the sale price of your ticket, including the
relevant service charge but excluding the order handling fee. If the event
takes place over the course of several days and one or more days are cancelled
but not all the days, then a partial refund may be payable according to the
amount of days that has been cancelled.
Amendments/Rescheduling made by the event providers: Unless stated
otherwise, if an event is rescheduled then you will be offered seats at another
rescheduled event (subject to availability) which will be of the same value to
your original tickets. If you are unable to attend this event then you will be
offered a refund of the sale price of your ticket, including the relevant service
charge but excluding the order handling fee. You must inform us beforehand
whether you will be able to come to the rescheduled event or not otherwise you
may not be entitled to claim a refund.

Cruises, private jets,
helicopters and yachts

Cancellations/amendments made
by the supplier or us: In the unlikely event that we, or the supplier,
for any reason, cancels or amends your booking, then we will contact you as
soon as possible using the contact details provided by you during the booking
process. If the supplier is unable to fulfil your booking or provide you with
an alternative then your booking will be cancelled with a full refund.

Cancellations/amendments made
by you: It is your responsibility to check the details of your booking
before confirming it. If you wish to cancel or amend your booking then your
request will be subject to the supplier’s rules. The supplier may charge an
administrative fee for any change you make after confirming your booking. Please
remember that any booking fees and credit card charges that may have been made
are usually non-refundable depending on the supplier. It is your responsibility
to make sure you reach the correct departure point at the right time. Make sure
you leave sufficient time prior to your departure to check-in and clear
security, as we will not be responsible for any loss or delay caused by you.

Booking and Discount Terms and

All discounts are
subject to our general Terms and Conditions. 

Discounts are
offered and bookings are made subject to our booking guidelines.

Please note that bookings
can be amended or withdrawn by us at any time without reason.  We also reserve the right to decline any
orders and to cancel any bookings made at any time without stating a reason.

We can withdraw and stop offers at any time without prior notice.

We reserve the
right to change these Terms and Conditions at any time.


We have taken
every effort to ensure that the information on this website is correct,
accurate and up-to-date. However, we take no responsibility whatsoever for
information that is incomplete, inaccurate or out of date. Neither shall we be
held liable to any individual or business for any damage or loss which may
occur from the use of any material contained on this website.

All text and
graphics on this website, unless specified, are directed solely at those who
access the website. We make no representation nor will we be held liable for
any action placed upon the website, in any form, by anyone, from other

We assume no
responsibility whatsoever for any links to the Internet or third party websites
from this website. Once you activate these links we will not be responsible or
liable for the content of any other website on the Internet, which you may
visit from this site.

Thank you for visiting our